Job Details

Supervisor, Student Services (Graduate Admissions)

Position Number: 6635537
Location: Salt Lake City, UT
Position Type: Admissions/Enrollment

Supervisor, Student Services (Graduate Admissions)

Job Summary

Supervises workflow and processes by coordinating and overseeing work assignments for graduate admissions operations. Ensures relevant policies, procedures, and laws are followed. Participates in the interview process as well as assesses, develops, and provides training for new and existing employees. Assists other areas as requested and learns relevant processes and skills. Handles escalated inquiries from students, departments and staff. Evaluates escalated graduate admissions applications. May assist in program management, department relations, etc. Staff are required to be in the office; this is not a remote position. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely, although this is subject to change.

Responsibilities

Supervise processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes
Assist in training staff in requisite skills for daily workload management
Serve as a resource to identify, research and resolve problems and complaints
Evaluate graduate applications and relevant materials
Handle escalated cases and queries
Coordinate and oversee task scheduling
Build and update resources for the graduate area
Provide all aspects of graduate admissions support to staff and students and departments
Assist other areas as requested
Other duties as assigned

Minimum Qualifications
Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Demonstrated organizational, human relations and effective communication skills are also required. Written communication is a significant part of this role, and applicants will be evaluated based on the provided samples.

Please note that application review will begin on October 14th, 2025, with final submission on October 21st, 2025

Special Instructions

Requisition Number: PRN43280B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday - Friday (8am-5pm), some optional weekends
Department: 00295 - Office of Admissions
Location: Campus
Pay Rate Range: $19.25
Close Date: 10/21/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/190048