Job Details

Administrative Assistant I, Admissions, Canton Enrollment Center

Position Number: 7036999
Location: Brockton, MA
Position Type: Admissions/Enrollment

Administrative Assistant I, Admissions, Canton Enrollment Center

Location: Canton, MA Category: Executive/Administrative Posted On: Fri Mar 27 2026 Job Description:
Massasoit Community College's integrated one-stop student services in the areas of admission, billing and payment, financial aid, registration, student records and general enrollment-based advising. Located in the Canton Enrollment Center, the Administrative Assistant for Admissions provides comprehensive front-line and administrative support. As the primary point of contact for prospective, current, and former students, families, and the public, this role ensures a welcoming environment while delivering accurate information, enrollment guidance, and operational support. The position requires strong customer service skills, attention to detail, and ability to multi-task and manage confidential information in compliance with federal, state, and institutional policies.

Essential Functions:

Provide front desk coverage by warmly greeting students and visitors, offering directions, and explaining Enrollment Center services while maintaining a professional demeanor.
Serve as the primary point of contact through positive, helpful, and efficient interactions in person, by phone, and via electronic correspondence.
Clearly articulate admissions requirements, deadlines, application status via Banner/Slate, eligibility requirements, policies and next steps to enroll in an easy-to-understand manner.
Assist campus tours and direct visitors to appropriate departments and offices. Provide accurate information about campus resources, services, and activities.
Assist students with logging into service queues, applying to the college, applying for aid, navigating the institutional website and MyMassasoit portal, and registering for New Student Orientation.
Schedule appointments, information sessions, orientation, open house, testing, and campus tours; notify students and staff of cancellations and event status.
Provide clerical support including filing, database maintenance, data entry, and operation of office equipment (computer, printer, copier, fax, and multi-line phone system).
Serve as the primary liaison for Admissions office supply requests; monitor inventory and create purchase orders for the Enrollment Center.
Assist in coordination of enrollment events by providing logistical support, including ordering materials, creating packets, tracking RSVP's, facilitating event reminders and managing check-in processes (Slate, Bookings, Google Forms, Outlook), and supporting event setup.
Enter and maintain applicant and recruitment data in Banner and Slate systems.
Enter immunization records in Banner.
Maintain the receipt of documents via email, mail and electronic upload to shared drive.
Document interactions and transactions; receive and review documents for completeness and update receipt status in Banner/Slate.
Create and distribute student IDs; monitor supplies and maintain the student ID system.
Manage incoming and outgoing mail, including but not limited to generating letters, ensuring timely distribution and organization.
Monitor and secure the office during opening and closing by following established security procedures: lock/unlock entry points, verify and log daily status of computers and payment devices (including card readers) for PCI compliance and ensure confidential documents are secured in the designated safe/storage area.
Address concerns and complaints respectfully; escalate complex issues to the Associate Director, Director, or appropriate departments as needed.
Maintain working knowledge of applicable federal and state regulations and institutional policies, including FERPA (Family Educational Rights and Privacy Act). Handle sensitive information and situations with discretion and professionalism.
Perform special projects and related duties as assigned.

Job Requirements:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Preferred:

Experience in a fast-paced customer service office environment
Experience working in a community college
Proficiency with Microsoft Office, Slate and Banner.
Meticulous attention to detail with proven ability to manage multiple priorities with competing deadlines
Strong organizational and communication skills

Additional Information:
Position Status: Full-time, state funded with benefits AFSCME bargaining unit position.

Hours: 37.5 hours per week

Salary: $2,110.33 biweekly/$54,868.58 Grade 15 Step 1

Classification Specification: https://www.mass.edu/forfacstaff/classificationspecs/home.asp

Worksite: Assignments will include all Massasoit sites and additional locations as necessary.

Deadline to Apply: April 12, 2026

To apply, visit http://massasoit.interviewexchange.com/jobofferdetails.jsp?JOBID=198607