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California State University, Fullerton
  • Position Number: 4219423
  • Location: Fullerton, CA
  • Position Type: Student Affairs and Services

528137 - Admissions Information Center Associate (Student Services Professional I - Range B)

Classificaiton: Student Services Professional I - Range B
Department: Admissions
Sub-Division: Student Transitions
Salary Range: Classification Range $4,066 - $5,752 per month(Hiring range depending on qualifications, not anticipated to exceed $4066 - $5066 per month)
Appointment Type: Ongoing
Time Base: Full Time
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to Californias revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:

The Office of Admissions is responsible for determining student eligibility for admission to the University, processes and evaluates applications and transcripts, determining residency status, and reviewing appeals for exception to University Policy. This is an exciting opportunity for technically savvy, helpful, resourceful individuals looking to take the next step to further their career in a dynamic field that is essential to the success of the University. We are seeking an exceptional individual to join our team as the Admissions Information Center Associate (Student Services Professional I - Range B). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the general supervision of the Assistant Director and/or Associate Directors/Director of Admissions, the Admissions Information Center Associate (AICA) provides application information, admissions information, and admissions programs for prospective students, parent and family members, high school and community college counselors, and other university guests, following well-established work procedures. The AICA is knowledgeable of academic qualifications of undergraduate and graduate applicants, including International students, and utilizes established guidelines, regulations and precedents in applying University policies and procedures relating to applications, admissions, and/or transfer credit, including admissions appeals, residency for tuition purposes and admissions decision notifications. Provides support for student staff, performs customer service, document processing, and data collecting techniques for the Admissions office, in order to meet established goals. Assists with the responses to emails, phone calls and walk-in customers. Assists as necessary when change of majors or bio-demo changes are requested. Coordinates and provides support for other major programs and projects sponsored by the department. In addition, there is the responsibility to recognize specific Admissions Office needs and make recommendations to develop creative approaches for possible implementation to meet these needs. Commits to contributing to provide the highest level of quality service, professionalism, and a total team environment. Other duties as assigned.

Essential Qualifications:
Bachelors degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field plus one year of experience in professional Student Services work at the entry trainee level. Specialized and relevant experience may be substituted for the required education on a year-for-year basis. Equivalent amounts of job-related, graduate level education may be substituted for the required experience. Working knowledge of the methods and problems of organization and program management. Working knowledge of research techniques, interview techniques, and the principles of individual and group behavior. Ability to interpret and apply program rules and regulations, gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations. Ability to present clear and concise information orally and in written reports. Ability to acquire knowledge of campus procedures and activities and the overall organization. Ability to establish and maintain cooperative working relationships.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications:
Understands and is well versed in CSU application, process, timelines and software system. Experience in a highly automated environment. Experience in providing exceptional customer service and ability to interact with diverse populations of students, faculty, staff and the general public. Experience in explaining the application, admissions, deadlines, criteria and evaluations. Ability to safeguard the confidentiality and security of records.

Special Working Conditions:
Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

Additional Information:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Application Deadline: Jun 08, 2023 (9:00 PM)

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