Job Details

College of DuPage
  • Position Number: 3930466
  • Location: Glen Ellyn, IL
  • Position Type: Secretary and Administrative Assistants

Administrative Assistant III - Admissions & Outreach (3 P/T Temp), CPTN40666AIS

Administrative Assistant III - Admissions & Outreach (3 P/T Temp), CPTN40666AIS
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Responsible for providing exceptional customer service, assisting prospective students through the application processes. Performs customer service functions and reception duties for the Office of Admissions & Outreach. Provides informational and referral assistance to students, faculty, community persons, and visitors, both in Person, by telephone and email. Assists with data entry of prospects and applicants.

  • Assist students, community members and staff with their questions and concerns, both in person, over the phone, and via email in regards to admissions, registration, residency, courses, programs, etc.
  • Schedule appointments for new and prospective students; individual admissions appointment, campus visit days and new student advising sessions.
  • Respond to email and web requests.
  • Utilize Outlook, Recruiter and Colleague to track interactions.
  • Appropriately refer students, as a liaison to other offices and services, by providing accurate information following the guidelines of Family Educational Rights and Privacy Act (FERPA) as well as College, State and Federal policies and procedures.
  • Conduct phone campaigns for visit days and tours.
  • Provide referrals to other College services and individuals.
  • In coordination with Student Help Desk, troubleshoots Student Portal.
  • Screen requests, ask pertinent questions, describe services, answer general questions; conduct intake screening and decide on appropriate action.
  • Constantly review processes within key offices (Financial Aid, Testing Center, Counseling and Advising, etc.) to provide the most current information during inquiries from potential and current students.
  • Assist with the development, implementation, assessment and evaluation of operational procedures.
  • Assist with mailings to new and prospective students including, preparing new student packets for recruitment activities.
  • Perform data entry input of intake forms, inquiry cards and applications into Ellucian Recruiter CRM.
  • Provide suggestions to further enhance and streamline the application process via Ellucian Recruiter and Colleague.
  • Utilize perceptive content document imaging to scan documents for admissions related processes.
  • Tabulate evaluation surveys/metrics from enrollment events and activities.
  • Other duties as assigned.

  • Qualifications:

    • Education
      • High School diploma required.
      • Associate Degree, office careers coursework and training in customer service preferred.
    • Experience
      • One to two year's experience in a position dealing with high volume of phone and walk-in-traffic required.
      • Must have proficiency in written and spoken English, knowledge of Microsoft Office and keyboarding required.
      • Two years office work with Excel, Access, Word, Publisher, Ellucian Recruiter, Colleague or similar CRM/ERP preferred.
      • Bi-lingual preferred.
      • More than two years in high volume office described above, special preference to previous college office experience preferred.
      • Or equivalent combination of education and experience preferred.
    • 100% on campus work
    • 29 hours per week
    • Temporary position for up to 3 months

  • PC, copy machine, multiple line telephone and scanner.
  • Large amount of work on computer; heavy telephone work and steady customer contact.
  • Good communication skills, verbal and written, and good listening skills.
  • Must be able to occasionally lift materials up to 30lbs.
  • Heavy phone contact, extensive people contact and front line counter work.
  • Lifts approximately 30 pounds of materials.
  • This position requires a background check at the expense of the college.

  • Pay Grade:
    Classified 8 Hourly - $16.51 per hour

    Competitive starting salaries are dependent on education and experience. College of DuPage also offers a generous benefits plan.

    College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

    College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

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