Job Details

Admissions & Records Manager; Senior Admission and Records

School of Information Sciences

Job Summary:

In collaboration with the Director of Recruitment and Admissions, develop and implement innovative programs and processes for admissions and records management across all iSchool programs. Create a high-touch, responsive, and dynamic experience for candidates and current enrollees.

Duties & Responsibilities:

Major Duties and Responsibilities - Admissions and Records Manager:

Admissions Management - 60%:

• Provide overall leadership, direction, and supervision for all aspects of Slate, admissions
  review, and records processes for iSchool programs, including but not limited to BS, MS,
  PhD, and advanced study.
• Supervise and manage the hiring, training, and regular communication of admissions and
  records team to ensure accurate and efficient operations.
• Provide leadership to admissions team and application reviewers on assessing academic
  eligibility and professional experience for international applicants which varies by
  country.
• Collaborate with iSchool leadership to advance Diversity, Equity, Inclusion, and
  Accessibility efforts.

Records Management - 40%

• Supervise and manage the hiring, training, and regular communication of records team to
  ensure accurate and efficient operations.
• Manage student records administration and provide ongoing leadership for process
  improvement.
• Together with relevant leadership, manage awarding and processing of scholarships,
  fellowships, and student appointments, as well as delegating processing of these items as
  necessary.
• Collaborate with iSchool leadership to advance Diversity, Equity, Inclusion, and
  Accessibility efforts.
• Other duties as assigned.

Major Duties and Responsibilities - Senior Admissions and Records Manager:

Admissions Management - 60%:

• Provide overall leadership, direction, and supervision for all aspects of Slate, admissions
  review, and records processes for iSchool programs, including but not limited to BS, MS,
  PhD, and advanced study.
• Supervise and manage the hiring, training, and regular communication of admissions and
  records team to ensure accurate and efficient operations.
• Provide leadership to admissions team and application reviewers on assessing academic
  eligibility and professional experience for international applicants which varies by
  country.
• Together with the Director of Recruitment and Admissions, design and implement
  strategies and processes to attract a global candidate pool with a focus on diversifying the
  current international population of students.
• Serve as primary contact for Slate CRM, including data uploads, deliver campaigns,
  candidate messaging, data, and reporting.
• Counsel and advise admitted candidates as they move through the admissions process
  including consulting them on program fit, answering questions about the admissions
  process, alleviating concerns, assisting with application submission. Counsel and advise
  candidates on the visa application process.
• Collaborate with iSchool leadership to advance Diversity, Equity, Inclusion, and
  Accessibility efforts.

Records Management - 40%

• Supervise and manage the hiring, training, and regular communication of records team to
  ensure accurate and efficient operations.
• Manage student records administration and provide ongoing leadership for process
  improvement.
• Together with relevant leadership, manage awarding and processing of scholarships,
  fellowships, and student appointments, as well as delegating processing of these items as
  necessary.
• Collaborate with iSchool leadership to advance Diversity, Equity, Inclusion, and
  Accessibility efforts.
• Other duties as assigned.

Additional Physical Demands:

Work is performed in a typical office environment.

Minimum Qualifications:

1. High school diploma or equivalent.

2. Any one or combination totaling four (4) years (48 months) from the categories below:

A. course work in any discipline as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• 60 semester hours or an Associate's Degree equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• 120 semester hours or a Bachelor's degree equals three (3) years (36 months)
• a Master's degree equals four (4) years (48 months)

B. work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.

3. One (1) year (12 months) of supervisory or administrative experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.

Preferred Qualifications:

Admissions and Records Manger:

Bachelor's degree. Minimum of two years of experience in recruitment/admissions. Minimum of two years of experience working with international audiences. Experience supervising and leading.

Senior Admission and Records Manager:

Minimum of five years of experience in recruitment, admissions, or relationship sales. Minimum of five years of experience working with international audience. Proven success evaluating international credentials and understanding of visa processes. Experience supervising and leading a team.

Preferred: Master's degree. Experience of Slate CRM system and other Illinois campus systems.

Appointment Information

This is a 100% full-time Civil Service 2757 - Admissions and Records Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 10/1/2023. Salary is commensurate with experience.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on October 23rd, 2023 . Apply for this position using the Apply Now button at the top or bottom of this posting, please include your cover letter, resume and three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Katrina Hagler, kkappes2@illinois.edu. For questions regarding the application process, please contact 217-333-2137. Work authorization sponsorship is not available for this position.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.